Customer Service Employee Feigns ‘Amnesia’ Over Customer’s Name After Intense Encounter Takes Place

Author image for Sienna Varady
Sienna Varady
Jun 22, 2024 5:00 PM EDT

These days, the client is always right, and you should never disagree with their points of view. For the benefit of those customer support representatives who put in endless hours of work day and night, the poster below has discovered the most passive-aggressive method to settle the score with all entitled consumers.

In the story below, a customer support representative expresses his displeasure. The original poster (OP) has worked in the industry for many years. He therefore knows, as any seasoned CSR knows, that you should never argue with a consumer simply because you will immediately lose the conflict. That said, OP came up with a cunning scheme to exact revenge on the entitled customers despite his limited resources.

So be sure to read the story below if you want to find out exactly how OP gets revenge and how the customers respond to his witty replies! After you're through, don't forget to read the story of the frenzied shoppers who try to outshine resellers in their purchasing spree by wiping out the store!

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  • 01
    "Don't make me ask you twice..."
    via canva
  • 02
    "forgetting" customer names
    via u/the0utc4st
  • 03
    I recently started doing this to entitled customers who berate me over the phone and who don't seem to understand that their little piddly a orders doesn't make them king of the world Whenever they call and ask for the status of their orders or tell me the need to speak to my boss I go "sure let me look into that..." Or "yes, let me see if he's available..." And end the sentence with " i'm sorry, but may I ask who I'm
    via u/the0utc4st
  • 04
    speaking with?" For some reason, that drives them up the f g walls... One customer went " how can you not know who I am by now!" And I just replied, "I'm sorry about that sir, I deal with a lot of customers on a faily basis" Guess this makes them feel as though they're not important...
    via u/the0utc4st
  • 05
    nothingbeast 2 days ago There are way too many people who don't react well when they find out they aren't the center of your Universe. I met a lot of people like that when working in radio. One lady was quite offended when she found out I didn't specifically remember her from a remote broadcast 6 months earlier. I did my best to play it up, but she kept asking
    via u/the0utc4st
  • 06
    very specific questions that basically backed me into a corner, and I had to admit that I didn't remember her. "Well, I remember you!!!!!!" she blurted out. I gave her a chuckle and asked, "Ma'am... how many people do you think I met in the 2 hours I was signing people up to win a $500 gift card?" "Well, I wouldn't know."
    via u/the0utc4st
  • 07
    "And how many DJs did you meet that entire day?" "Just one." I just shook my head. "You don't think that's an important distinction?" She just took a bumper sticker and huffed off somewhere else.
    via u/the0utc4st
  • 08
    BigDaddySteve999 2 days ago You got that M. Bison energy.
    via u/BigDaddySteve999
  • 09
    0000oglittery - 2 days ago I had a customer who used to call me and just say, "hi, it's me." A few times of that, I knew who it was, but every time, I still went, "I'm sorry, who?????"
    via u/0000oglittery
  • 10
    hadriangates. 2 days ago Even when I call my car repair place, who I have been going to for over 20years and Inrecognize the voices of whoever answers I always say my name!
    via u/hadriangates
  • 11
    Tenairi - 2 days ago I had a customer call in asking about what screws we had. I went through what we had. He got upset that we didn't have colored screws the length he wanted. Hung up on me after I asked if he wanted me to order some. S Called 3 days later asking when his sc would come in. "I'm sorry, who is this?" He
    via u/Tenairi
  • 12
    explained that he wanted sc s, that we didn't have what he needed, and that we would order them in. "While that does sound familiar, I'm still going to need a name." He gives me his name, I look him up and, surprise, there's no order! He hung up before I could confirm any order. I tell him there's no order made yet, so his s aren't here. Getting upset, he's asking me S
    via u/Tenairi
  • 13
    why I never ordered his s ws and I explain that he hung up before I could confirm anything. I finally get his order confirmed and tell him it'll be at least a week before we see them. He hangs up unhappily. He then calls every other day, hoping his sc s showed up. Every time he calls, "where are my s WS?" "I'm sorry, who is this?"
    via u/Tenairi
  • 14
    When they do arrive, he let them sit for another week. He's currently saved in my work phone with a name, but I still ask who it is every time.
    via u/Tenairi
  • 15
    RuffMunkey. 2 days ago LOVE this!!! @ Hate when people think they can be just because they're on the phone. Uhhhhh.
    via u/RuffMunkey
  • 16
    Eve In Chains 2 days ago . Worked in a hospital admitting dept and we had this guy come in every week for routine blood work Every time he would just stomp past the desk and wed be left scrambling to fill his paper work before he got down the hall to the lab I was fairly new, like a month or two and he pulled this while I was solo and had a line up
    via u/Eve_In_Chains
  • 17
    I did not do his paperwork, he came down the hall about 15 mins later yelling about 'do you know who I am? I come here every week you should have my stuff ready as I walk in the door!' I said it was policy to do a review of details for every visit as mistakes can happen and we hadn't reviewed him in months. Started yelling ng louder about my lack of respect,
    via u/Eve_In_Chains
  • 18
    so I pulled up his file and not only was his phone number wrong (fat fingers maybe) he was also listed as having an allergy that was not true More yelling about my personal incompetency and how could I not know him, so I looked this p in the face and asked him what my name was How the should I know who you are? Well sir, you come in once a week, I'm here 5
    via u/Eve_In_Chains
  • 19
    days a week so if you don't care enough to learn my name why the about yours? should I care He never was scolded for.saying again and yes I got supported my diligence but my boss
    via u/Eve_In_Chains
  • 20
    MFbiFL. 2 days ago I worked at a gym and tennis club in high school and it's amazing how much easier it was to remember the names/member #'s of people who were just baseline nice. They got to breeze through check-in without digging for the keys their scanner badge was attached to while the grumpy ones had to wait for me to make sure I spelled their name right and confirmed they matched the photo on the account.
    via u/MFbiFL
  • 21
    Excellent Ad1132 2 days ago So, one customer out of thousands expects you to remember them. Obviously they are too far into the self absorbed syndrome.
    via u/Excellent_Ad1132
  • 22
    zyzmog. 2 days ago "I'm sorry, I only remember the nice ones." LOL
    via u/zyzmog
  • 23
    FeedingCoxeysArmy 1 day ago A fellow sales rep in my territory sales items similar to mine. When we are working trade shows he will hang around near my booths and chat up customers coming to work with me. He fakes being nice to me while doing this. I pretend I can't remember his name every time as I lead MY customers away from him.
    via u/FeedingCoxeysArmy
  • 24
    Sometimes even my customers will apologize for his behavior. I tell them not to worry about it because I don't even know who he is, and add that it is weird that he hangs around all the time. A couple customers have even expressed concern that he might be stalking me (he isn't—just trying to poach my customers).
    via u/FeedingCoxeysArmy
  • 25
    misterrootbeer. 2 days ago Had a customer I found out was coming to me because I didn't know about his history of mistreating one of the women I worked with. The next time I saw him, I made sure to act excited to see him and call him the wrong name repeatedly. After two more visits where he received the same treatment from me, he stopped coming.
    via u/misterrootbeer
  • 26
    Guessinitsme · 2 days ago . I did this before! Dude was a regular, came into our store at least once a week, it's been like 8 years and I STILL remember his name, but every single time I would ask with a smile
    via u/Guessinitsme

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customer support customer service workplace-stories Professional At Work tales-from-the-workplace karen-customer petty revenge workplace entitled creativity in the workplace Reddit entitled people
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